I'm not sure how that happens there was no way the product key could be checked. I then tried disconnecting from the internet, repeated the procedure, and received the same response. I then tried upgrading on the Surface Pro 3 tablet. Same result as above - process stopped with asking for a product key, which failed as above. I then tried the same process on the Win 8.1 Pro machine, using that activation key. I ran the upgrade tool again same result as above. I again checked that I was activated and genuine - I am. I'm fortunate enough to have a clean never before used Win 7Ultimate product key, so I reactivated with the new never-before-used product key. I checked Control Panel/System to ensure my product key was activated it is activated and genuine. Please check and try again, or try a different key." Retyped, same response. The reply was, "This product key didn't work. The process requested the product key, which I entered. I started with the Win 7 machine (least "emotional cost" if things go sideways). I downloaded the Media Creation Tool to upgrade each of these devices. A Surface Pro 3 with Windows 8.1 (obviously) built in, bought at - you guessed it - the Microsoft Store. A Windows 7 Ultimate laptop, with full version software purchased at retail elsewhere, before there were such things as Microsoft Stores. A Windows 8.1 Pro desktop, with full version software purchased at the Microsoft Store. I have three scenarios, all with the same result:
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